5 Bets Privacy Policy — Our Commitment to Protecting Your Data

1 Scope & Applicability

5 Bets ("we", "us", "the platform") is a licensed online betting and gaming service provider. This Privacy Policy ("Policy") applies to your use of our website, mobile app, and all related services.

5 Bets' Privacy Policy is designed in alignment with international data protection laws, particularly the principles of the GDPR (General Data Protection Regulation). We believe you should have full control over your personal information.

By using any 5 Bets service, you agree to this Privacy Policy. If you do not agree with this Policy, we ask that you refrain from using our services.

2 What Information We Collect

5 Bets collects the following types of information to provide its services and ensure your security. Each piece of data has a clear purpose, and we never ask for more than what is needed:

3 How we collect your information

5 Bets collects your information in several ways. It's important to understand each method clearly:

• Directly provided by you: Information you provide directly through registration forms, KYC verification forms, payment details, and when contacting support.
• Automatically collected: When you use 5 Bets, certain information is automatically collected through cookies, log files, and analytics tools.
• From third parties: Necessary information may be obtained from payment providers (bKash, Nagad, Rocket) or identity verification agencies.
• Public Records: Government databases or public records may be checked to meet legal compliance requirements.

When you use the 5 Bets mobile app, it only requests the permissions it needs. Camera access is used solely for KYC document uploads, and notification permission is used for betting updates.

4 Purpose of Data Use

5 Bets uses your information only for the specific purposes listed below. It is not used for any other purpose:

• Account Management: Completing registration, keeping your login secure, and assisting with account recovery.
• Identity Verification: Completing age verification and the KYC process, as required under the terms of our license.
• Payment Processing: Processing deposits and withdrawals securely and preventing fraud.
• Customer Support: To resolve your issues quickly and understand the context of your account.
• Responsible Gaming: Monitoring betting patterns to identify problem gambling risks and provide timely support.
• Legal Compliance: To comply with anti-money laundering legislation and other regulatory obligations.
• Service Improvement: To analyze user experience and further improve the platform.
• Contact: Sending important updates, bonus offers, and promotional information (you can opt out of this at any time).

5 Data sharing policy

5 Bets does not sell or rent your information to third parties for commercial purposes. However, limited data may be shared in the following circumstances:

• Payment Provider: Only the information required to process transactions via bKash, Nagad, and Rocket is shared.
• Identity Verification Provider: With licensed third-party verification agencies for the KYC process.
• Legal Authority: When required by court order, government directive, or a request from an anti-money laundering authority.
• Technology Service Providers: Cloud hosting and cybersecurity providers operating under strict data protection agreements.
• Business restructuring: In the event of a merger or acquisition, the new owner will be bound to honour this policy.

5 Bets signs a Data Processing Agreement (DPA) with all third-party partners, clearly defining their data protection responsibilities.

6 Cookies & Tracking Technologies

5 Bets uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser or on your device:

• Essential Cookies: Used to maintain active login sessions and store security tokens. These cannot be disabled as they are essential for the service to function.
• Functional Cookies: To remember your language preference, odds format, and other settings.
• Analytics Cookies: To understand which pages are most visited and where issues occur. This data is fully anonymized.
• Marketing Cookies: To show you relevant ads. You can turn this off at any time.

You can delete existing cookies or block new ones at any time through your browser settings. Keep in mind that disabling essential cookies may affect how the platform functions.

7 Data Retention Period

5 Bets does not retain your information longer than necessary. Retention periods for different types of data are outlined below:

Once the retention period expires, data is automatically deleted securely or anonymised in a way that can no longer be used to identify you.

8 Your Rights

Under 5 Bets' Privacy Policy, you have the following rights — not just on paper, but enforceable in practice:

To exercise these rights support@5bets.app-email us or let us know via live chat. We typically respond within 7 business days.

9 Security measures

5 Bets uses industry-leading security measures to protect your data:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Firewall & DDoS protection: Our servers are protected against cyber attacks.
• Regular security audits: Penetration testing conducted by third-party security experts.
• Staff Training: Only authorized personnel can access data where necessary.
• Data Backup: Secure encrypted backups are maintained on a regular basis.

10 Children's Privacy

5 Bets is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

If we are notified or discover that personal data of a minor has been collected inadvertently, we will immediately delete that data and close the associated account.

11 Policy Updates

5 Bets may update this Privacy Policy from time to time. How you are notified will depend on the nature of the changes:

• Minor changes: The website will be updated and the "Last Updated" date at the top of the page will be changed accordingly.
• Major Changes: Notifications will be sent directly to your registered email or mobile number.
• Key Changes: Your active consent will be obtained. Without it, you will not be able to continue using the service.

Updated policies take effect 30 days after publication. During this period, the previous policy remains in force and you may raise any objections.

12 Contact

For any privacy-related questions, requests, or complaints, please contact our data protection team:

• Email: support@5bets.app
• Live Chat: Click the chat icon at the bottom right of the platform
• Response Time: Usually within 24–48 hours

If we are unable to resolve your complaint to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority in your country. This is your legal right.